Quality  
  Feedback  
 
 
Your opinion takes effect!
   
   
Did our performance please you? (Please mark with a cross)  
   
sehr zufrieden = highly pleased zufrieden = -contented unzufrieden = unsatisfied
 
   
1. Customer service  
Do you believe that we understand your wishes and take them seriously?
Do you feel to be in good hands?
sehr zufrieden
zufrieden
unzufrieden
   
2. Helpdesk  
How well and detailed did our employees advise you?
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unzufrieden
   
3. Competence  
Do we offer all services and solutions you need?
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4. Reliability  
Are all your orders always carried out dependable and to your satisfaction?
sehr zufrieden
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unzufrieden
   
5. Flexibility  
How good are we at finding even unconventional solutions?
sehr zufrieden
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6. Service  
Are all your inquiries and complaints given our prompt attention?
sehr zufrieden
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7. Information  
Do we always keep you well informed and is the information correct?
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8. Price/Performance ratio  
Do you believe that our services are in due proportion to our prices?
sehr zufrieden
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unzufrieden
   
9. All in all how do you rate diehl-spedition?  
Give us marks!
1 2 3 4 5 6
   
10. What do you like particularly about diehl-spedition’s?
 
11. Which services do you miss?
 
12. Where and how could we improve our service?